Services

Explore below the services that FMP is able to offer you. We deploy those with a holistic approach, blending the management knowledge of various domains and disciplines.

Operational Excellence

The mindset to experience and secure success in a sustainable and inclusive way.

Operational excellence is a vast topic. Founded in the seventies by Dr. Joseph M. Juran, one of the “fathers” of modern Quality, it still lives in today’s world as a philosophy that can be found again in all companies that are really excellent, perceived so by the customers and employees alike.

Now, I am not claiming to be even remotely near to a genius like Dr. Juran or any other of the really exceptional people that defined, deployed and evolved operational excellence (if that was the case you would be reading this on Wikipedia, instead of the FMP website 😊).
Nonetheless, I was able to help various companies successfully execute complex organisational changes thanks to

a holistic approach to matters,
focussing on people as the core of the solution and success (and often establishing the communication between management and workforce as part of my assignments),
always thinking about the contingent project within the bigger picture,
having in mind the pragmatic aspects that really drive customer value,
use the system-process approach with a great focus on the “left parts” of the processes, metrics, optimization and practicality.

If you have a challenge that is complex, affects the company at multiple levels or does not seem to fit in any box of consultancy, it is time to get in touch with us!

Certification

Company, product tools and site certification

With more than 15 years of experience in working in aviation and other regulated industries, you will find in us a partner who understands the challenges of not just having to develop, build, market, support and recycle a product, but also to do all these steps within the boundaries of specific regulations.

If your product requires certification, use our knowledge to avoid traps and pitfalls of not synchronising the certification requirements with the right point in time of its lifecycle. We can support in all phases, from setting up the certification plan, preparing the related documentation, managing internally the fulfilment of the certification milestones and even accompanying or representing you in the interactions with the authorities and the certification bodies.

In case you are planning to obtain a certification for your company, either on a voluntary basis or because required by customers or law, we can support you from start to finish. From the Roadmap phase, transitioning to the change of system, processes and organization and up to obtaining the actual certificate.

Thanks to our expertise in various industries, we will define together a robust certification strategy and a realistic path that leads your company to successfully complete the certification; we are also able to help you to manage the change of the organisation, so that the certification effort will enhance your performance, instead of being a source of increased costs.

Experience with different standards and authorities in various parts of Europe, North America and Asia gives us a good awareness of regional and cultural aspects to be considered in the process.

Digitalisation

Industry 4.0, digital ecosystems and Business-IT alignment

In recent years the advancement in IT-technologies have created an abundance of IT systems that can support practically all aspects of conducting a business as well as all lifecycle phases of the products.

Nonetheless, it remains challenging for many small and medium companies to actually replicate in the digital world what happens in the real world, both in terms of actual processes – the digital thread – and of product – the digital twin.

Often the first difficulty is the creation a clear representation of the business process models of the company. This is a first important step to select the appropriate software stack that can be used to transpose those processes in the digital world without:

having to still perform or replicate some of the steps in the legacy systems (non-completeness of the software or lack of appropriate interfaces)
having to actually bend the process around the tool (miss-selection or miss-configuration of the software)

With us at FMP you can have a managerial partner who has also a high affinity with technical domains and with IT in particular. We have experience with end-to-end digitalization solutions, some of which we developed together with the client’s own IT as non-commercially available software). Call us to be there for you to:

be the liaison to the software companies, representing the business and enabling true business-IT alignment
help you in the selection process of the IT-systems
capture the requirements and create a business model specification to be provided to the IT specialists, to get a first-time right customization of the software, in the shortest possible schedule.
perform the project management of the implementation of the IT software stack, including deployment at your site, training of the work-force and change management of the organisation to raise acceptance of the new way of working (the latter being the most important bit: people are always at centre of success!)

Interim Management & Post-Holder

External Managers and Post-Holders with direct responsibility

Both myself and most of the professionals within the FMP network have held in the past (and still hold at this time) management key-roles for various sectors in the fields of program management, quality management or configuration management, as well as chief of airworthiness, head of design organisation, quality manager, compliance manager or safety manager in the civil aviation sector.

These management positions are usually held ad-interim, responding to your need for an expert guide that you cannot or do not want to fill with your own resources. True to our tenet of always “looking beyond the contingent solution”, they are usually developed along one of the following 3 paths.

Your organizational ecosystem foresees an external leader for ad-hoc projects and teams formed for them. With us you selected the right partners to bring the project to completion! We will start leading your team immediately and as we go on we will “augment” them during the project development. Once augmented your staff will become more aware, resilient and self-sufficient and the core competences and knowledge will be spread among a team, not residing exclusively in the one external manager. This gives you the advantage of turning around your critical project while also developing your internal resources, effectively establishing a higher ROI for your company. Next time you will resort to external support to manage a team or a project (regardless if it is us or another provider), you can expect higher efficiency!
You have a future leader in mind, but the role cannot be transferred to them right away. Perhaps they don’t have the experience or knowledge yet or they are simply busy leading other efforts. We will lead the team and in parallel train and coach the future manager involving them progressively on the basis of an agreed plan. When the right time comes, after what is effectively a training on-the-job the transfer of responsibility will be pain free: virtually no extra hand-over will be needed and complete retain of knowledge is ensured within your company.
In some cases we hold these positions also beyond the duration of a project (i.e. non ad-interim): for this level of commitment, a detailed joint evaluation of the company, its surrounding and all parties involved is necessary and we will commit to this kind of roles only if we truly believe that we are able to deliver constantly high quality in this role as part of your team. We believe in non-locking the customers to us: even if we wil stay as the managers, we will share all knowledge and constantly contribute to the growth of your organisation.

Coaching, Workshops & Training

Management coaching, company workshops and technical training

Coaching of your internal managers, workshops with the management team or training sessions on some of the methods & tools for management: describe us your challenge and if we can match your expected level of expertise, we will develop together the right format and contents!

Having a solid experience in highly regulated environments, FMP can also take care of preparing your staff for interviews with authorities, governing bodies and certification bodies.

Specialised technical training in the domains of Configuration Management, Quality Management and Airworthiness are also available. Contact us for more information

Business Process Modelling

Business process mapping, analysis and improvement. Process architecture and single process design.

We are masters in Business Process Mapping: we will determine and document which business units participate in a process, their responsibilities, the order of interactions, interfaces, and the standard on which the process should be based. As part of these activities, the interview of the process participants is very important to analyze how the process works and to eliminate possible confusion and conflict potentials before documenting the process definition and its attributes.

After having mapped the process, we will proceed with the Business Process Analysis. If not already in place, we will define means to collect feedback on process performance: this way we will not only determine the necessary changes to achieve an improved condition, but specifically those which will provide the most significative returns. Most of our customers are surprised by the actual performance of their processes and to see where the bottle-necks really are!

The natural following step is a Gap Analysis, comparing the “current” status against the “target” one. The target status can either be an optimized version of the current process or a completely new designed process. We will always include indicators within the target model to measure the process effectiveness and efficiency, as well as provisions to allow you to manage its subsequent changes more easily (e.g. by identifying possible business rules to automate portions of the process).
The definition and execution of the associated transition plan to close the gap is very often also demanded by our customers as a part of this activity.

For documenting the process information, we normally use BPMN, but we can adapt to any notation you prefer, even simple flowcharts or a textual / table form! Procedures and instructions related to the process can be also drafted on demand.

All the activities above are often called collectively Process redesign. Nonetheless, Process design per se is also offered as stand-alone activity, for example when you are setting up your operations or tuning it.

Because we always consider the big picture when helping our client in tackling the specific challenge, we take a holistic view of the processes within the entire landscape, no matter if we are designing, mapping, analysing or improving them. In this way we understand the potential impact of their change on people, strategy, systems and overall business and you reduce your risks.

Business process modelling is an activity that is naturally bound to the digitalisation service and or deployment of PLM / ERP solutions. Check out how FMP can support you on those domains as well or get in touch today for starting your processes evolution!